Shipping policy

Where we ship

We ship worldwide, to every country our carriers serve.

Processing time

Orders are prepared and dispatched within 1 to 3 business days of being placed. Orders placed at the weekend or on a public holiday are processed on the next business day.

Delivery time

Delivery takes 6 to 10 days after dispatch, tracked the whole way. In France parcels are handed over to Colissimo, Colis Prive or Mondial Relay. Delivery times are estimates and can be affected by carrier delays and peak periods such as Black Friday or Christmas. All taxes and customs duties are settled before your parcel leaves, so there is nothing to pay on delivery.

Shipping cost

Shipping is free on every order, to every destination. There is no minimum spend.

Tracking

You receive a tracking number by email as soon as your parcel is dispatched. The first carrier scan can take 2 to 5 days to appear.

Customs, duties and taxes

Orders shipped outside the European Union may be subject to import duties or taxes charged by the destination country. These charges are set by local customs authorities and are the responsibility of the customer. We cannot predict or refund them.

Incorrect address

Please check your delivery address carefully at checkout. If an order is returned to us because the address was incomplete or incorrect, we will contact you to arrange a new shipment; a second shipping fee may apply.

Lost or delayed parcels

If your parcel has not arrived 25 business days after dispatch, contact us from the Contact page with your order number. We will open an investigation with the carrier and send a replacement or refund you in full.