FAQ

Shipping

How long will my order take?

Orders are processed within 1-3 business days. Delivery then takes 6 to 10 days, tracked the whole way, by Colissimo or Mondial Relay in France. You will receive a tracking number by email as soon as your parcel ships.

How much is shipping?

Nothing — shipping is free, worldwide, on every order. Taxes and customs duties are already settled before your parcel leaves, so there is nothing to pay on delivery.

The comb

How long does the battery last?

A full charge gives you several touch-ups. Recharge it over USB from a laptop, a power bank or a plug.

Will it work on my hair?

It is at its best on fine to medium hair. If your hair is thick or very curly, work in small sections and go slowly — it smooths and tames flyaways rather than fully straightening in one pass.

Wet or dry hair?

Dry only. Use it on dry, detangled hair with a heat protectant.

Returns and contact

Can I return it?

Yes — you have 30 days from delivery. The comb must be unused and in its original packaging. If it arrives faulty, we replace it free of charge. Please contact us before sending anything back.

How do I reach you?

Write to us from the Contact page and we reply within 24 hours.