Refund policy

Returns

You have 30 days from the day your order is delivered to request a return.

To be eligible, your item must be unused, in the same condition you received it and in its original packaging. Please contact us before sending anything back — returns sent without prior contact cannot be accepted.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged or incorrect, contact us within 30 days of delivery with your order number and a photo. We will send a free replacement or refund you in full, and you will not be asked to pay return shipping.

Refunds

Once your return has been received and checked we will email you to confirm. Approved refunds are issued to your original payment method within 10 business days. Depending on your bank or card issuer it can take a few more days for the money to appear on your statement.

Return shipping

Unless the item is faulty, damaged or incorrect, you are responsible for the cost of returning it. Original shipping costs are not refunded.

Exchanges

The fastest way to change colour is to return the item you have and place a new order once your return has been approved.

Right of withdrawal (EU customers)

If you are shopping from the European Union you have a statutory right to withdraw from your purchase within 14 days of delivery, without giving a reason. The 30-day policy above is offered in addition to that right.

Contact us

For any question about a return, write to us from the Contact page of this site. We reply within 24 hours.